Returns & Exchanges

At Department, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items in their original condition. Whether you need a different size or a full refund, our team is here to ensure your satisfaction with every purchase.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Ship It Back

Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing